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REMINDER: Customer Requests

October 17, 2013

we need you head

Recently, we learned that a surprising amount of customer requests are still going unanswered. With holiday sales beginning, more customers than ever will ask for changes to existing designs.

One of the keys to turning an occasional shopper into a dedicated fan is good service. Leaving a customer in limbo doesn’t make good business sense.

Just remember, it’s okay for you to decline a customer’s request for a customized card design, but you should be courteous enough and professional enough to make contact and tell them. And if you decide to go ahead and make the requested change(s) on a card, you should still let the customer know when you’ve received their request.

First contact is your chance to make an excellent impression.

Here are some resources to help you if you’re having trouble communicating with customers:

Custom Request Message Examples

More On Customer Requests

E-mail notifications can disappear (like into your spam filter), so it’s in your best interests to check your Customer Requests regularly to make sure you haven’t missed anything.

When you’re logged into GCU, go to Manage Store. Look under Administrative Settings >> Images and Cards >> Manage Custom Requests. Click on the link to see if you have any pending requests.

Good luck and have fun!

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