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Tips and Tricks: Custom Requests

April 13, 2016

I hear from GCU that customer requests remain a popular option for shoppers looking for that extra special, personalized card design – yay!

I also hear that at the moment, a more than usual amount of custom requests are going unanswered. That’s not so yay.

If you’re going on vacation and taking a summer holiday, remember that you can alter your automatic message to customers by going to Manage Store > Images & Cards > Global Preferences. Here you can make changes to your custom request message such as, “On vacation and unavailable until 8/12. If your request can wait until then, I’ll contact you on my return.”

If you don’t want to accept custom requests at all for whatever reason, then go through the same steps above, except your custom request message should then be something like, “Thank you for your interest in my cards at GCU. At this time, I am not accepting custom requests. I’m sure another artists will be able to better accommodate you. Have a great day.”

At that point, if you STILL get a custom request (because let’s face it, people sometimes don’t read), then do not ignore it. Send the customer a message stating that you aren’t doing custom requests OR “reject” the request via the custom request tool (see below).

The point is, you need to make some kind of contact, not just let these requests languish.

And speaking of contact… some artists are hitting “REPLY” to the notification e-mail. This sends your reply to GCU, not the customer! Instead, you should be using the custom request tool on the GCU site.

You’ll find a link in the notification e-mail, but you can also go to Manage Store > Images & Cards > Manage Custom Requests where you’ll find a list of all your custom requests. You can contact requestor, accept request, and reject request. It works, so start using it.

If you have questions re: custom requests, let’s have ’em. There are plenty of experienced artists here who are willing to help.

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2 Comments leave one →
  1. Mindy Rosso permalink
    April 13, 2016 10:14 pm

    Excellent, thank you! Mindy

    On Wed, Apr 13, 2016 at 12:43 PM, GCU Community wrote:

    > Corrie posted: ” I hear from GCU that customer requests remain a popular > option for shoppers looking for that extra special, personalized card > design – yay! I also hear that at the moment, a more than usual amount of > custom requests are going unanswered. That’s not” >

  2. Sue Shepard permalink
    April 14, 2016 1:44 am

    I like custom requests. I just got 4 this week and have already uploaded them and am awaiting approval. My question is, I received a custom request back in July 2014 while I was out of town. I responded via the custom request page the day it came through and let the customer know I was out of town and referred him to another artist that I was sure would be able to assist him. I didn’t reject the request then in case the customer had more questions. Now, I just realized that it still shows as a new request and may be counted as one never answered (even though I did contact the customer). If I reject it now, won’t it send a notice to the customer? Is that the right thing to do to move it out of “New Request” status? What would I put in the comments so the customer isn’t confused why this is coming through now? Thanks for your help.

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