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Nuts and Bolts: Custom Requests Inside Text

August 17, 2018

Nuts & Bolts – Custom Requests Inside Text 


Previously, we have shared custom request tips and best practices previously.  These are requests for a change in a design directly from a shopper via the Manage Custom Requests tool.


Sometimes shoppers do not realized that they can change the inside text on all GCU cards themselves.  So you may get requests like these:


“can you make the inside read me instead of us?”
” no words, blank on the inside, please”
“please sign the card, love from Nonnie and Poppy”


These are all simple requests for the inside text that the shopper is able to do during the personalization step. Give the shopper a little help with an informative reply.


Simply reply to the shopper via the Manage Custom Requests tool something like:


“Thank you for your interest in my card and for your request.  As with all of the cards on GreetingCardUniverse, you can add your own text to the inside to personalize it.  In fact, you can even change the existing inside text and even remove the entire verse if you like at no additional cost. You can do this in the Personalize Your Card step.”
Be sure to be polite, prompt and professional and you’ll be more likely to get the sale!


The difference is made in the details!


GCU Community Manager
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