Nuts and Bolts: Grayscale Image Corruption Work Around Tip.
Many of you have no doubt seen the ‘lines’ in black and white / gray-scale images pop up in some of the public views. Such as these two PID 1102162 and PID 970467 which both show some corruption in the thumb-nail view, but not the other views.
In updating my Graduation cards for 2018 year, I experienced what turns out to be the same issue with gray-scale designs, but when it’s a photo card design the system looks and acts differently, causing further corruption in most views. GCU’s fabulous tech team worked with me on this problem to see if we could find a work around for this difficult glitch while the team continues to work on a permanent solution.
Here is what my card looked like after updating the year – the odd thing is that when it was initially created, there was no issue with the card views. It was only after updating that the system rejected it and offered these corrupted views:
Findings were that a work around is possible in these instances by adding a pixel or two of color to an edge which will ultimately be cut-off during the print process.
CAUTION: When you add this pixel or two of color, be aware that customers will see this if you use a color that is bright and easy to see – thus possibly causing it to not sell – but the system is still fooled when you use a very light shade of a color. See this example:
The review team has been made aware of this work around, but as the artist, you should make sure to reference this post and make a note in your Notes to Reviewer that this is a gray-scale image and you’ve added a spot of color to the edge to trick the system into viewing it correctly.
Here is the card after applying the above work around, pid#1471154
GCU Community Manager
GCU Community 
Thank you for this helpful tip! I have a handful cards that have this problem, so I’m delighted to have this workaround!