Skip to content

Nuts and Bolts: Grayscale Image Corruption Work Around Tip.

March 23, 2018

Nuts & Bolts – Grayscale Image Corruption Work Around Tip
We are pleased to bring you a guest post by GCU artist Doreen Erhardt of Salon of Art and Exclusive Creations.  While editing grayscale submissions,Doreen has experienced that upon submission the image was often corrupted. This has long perplexed other artists as well as the review team.  Working with GCU tech staff and the review team and with Doreen’s assistance, we’ve come up with a work around until a permanent fix can be made on the site.

Doreen shares …

Many of you have no doubt seen the ‘lines’ in black and white / gray-scale images pop up in some of the public views. Such as these two PID 1102162 and PID 970467 which both show some corruption in the thumb-nail view, but not the other views.

In updating my Graduation cards for 2018 year, I experienced what turns out to be the same issue with gray-scale designs, but when it’s a photo card design the system looks and acts differently, causing further corruption in most views. GCU’s fabulous tech team worked with me on this problem to see if we could find a work around for this difficult glitch while the team continues to work on a permanent solution.

Here is what my card looked like after updating the year – the odd thing is that when it was initially created, there was no issue with the card views. It was only after updating that the system rejected it and offered these corrupted views:

Findings were that a work around is possible in these instances by adding a pixel or two of color to an edge which will ultimately be cut-off during the print process.

CAUTION: When you add this pixel or two of color, be aware that customers will see this if you use a color that is bright and easy to see – thus possibly causing it to not sell – but the system is still fooled when you use a very light shade of a color. See this example:


The review team has been made aware of this work around, but as the artist, you should make sure to reference this post and make a note in your Notes to Reviewer that this is a gray-scale image and you’ve added a spot of color to the edge to trick the system into viewing it correctly.

Here is the card after applying the above work around, pid#1471154



The difference is made in the details!


GCU Community Manager
One Comment leave one →
  1. March 29, 2018 10:01 am

    Thank you for this helpful tip! I have a handful cards that have this problem, so I’m delighted to have this workaround!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: