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Nuts and Bolts: Custom Requests Inside Text (repost)

April 17, 2020

Nuts & Bolts – Custom Requests Inside Text (repost)
 
We are seeing a lot of new customers shopping on our site.  Many of them do not realize that they can change the inside verse on all of our cards to personalize them.  Many of you may be seeing an upswing of custom requests that are solely for inside verse changes.

 

These are requests for a design change directly from a shopper via the Manage Custom Requests tool.


You may be getting requests like these:

“can you make the inside read me instead of us?”
” no words, blank on the inside, please”
“please sign the card, love from Nonnie and Poppy”
Shoppers can do this themselves!

 

These are all simple requests for the inside text that the shopper is able to do during the personalization step. Give the shopper a little help with an informative reply.

 

Simply reply to the shopper via the Manage Custom Requests tool something like:
“Thank you for your interest in my card and for your request.  As with all of the cards on GreetingCardUniverse, you can add your own text to the inside to personalize it.  In fact, you can even change the existing inside text and even remove the entire verse if you like at no additional cost. You can do this in the Personalize Your Card step.”

 

Be sure to be polite, prompt and professional and you’ll be more likely to get the sale!

 

 

The difference is made in the details!

 

Mindy
GCU Community Manager

 

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